Event Ticketing Features and More
Unlock our advanced ticketing platform with hundreds of features including CRM and point of sale (POS)
Explore a small sample of the many customizable, fee-free features VBO Tickets offers. Our flexible, modular platform allows you to manage events with greater efficiency and control. With our all-in-one solution, you’ll streamline operations, boost customer engagement, and unlock new revenue opportunities.
Ticketing
Integrated Registration Forms
Create and style custom forms to collect user info for classes, workshops and registrations. Supports conditional form fields.
Deposits and Group Sales
Accept partial payments online or in the box office with the ability to pay the balance at a later time.
Packages
Offer multiple tickets bundled into a single group package.
Multi-Day Tickets
General admission tickets for multi-day events that are configurable for all or selected event days.
General Admission
Open-seating tickets with options such as advanced pricing, group pricing, shared allocations, deposits and more.
Ticket Templates
Customizable templates for each ticket type: e-ticket, mobile ticket, thermal ticket for Boca, and laser ticket for standard printers. Use our detail tempaltes, or use your own HTML and CSS.
Single Sign-on (SSO)
Colleges and Universities leverage our powerful, fee-free Single Sign-On (SSO) feature, which seamlessly integrates with enterprise-class higher education SSO providers to streamline event access, communication, and ticket sales. This feature enhances security by allowing students, faculty, and staff to use their existing campus credentials, eliminating the need for additional logins and passwords. With our SSO, institutions can provide a frictionless ticket purchasing experience, improve user engagement, and drive higher attendance rates. Additionally, this integration ensures a secure, scalable solution that supports both small campus events and large university-wide performances, helping to simplify event management across multiple departments.
Price Groups
Price Groups give you total control over your event pricing, allowing you to create unlimited ticket types, from VIP and group rates to early bird specials, all within the same event. You can easily manage ticket sales by offering event-specific tickets, such as box-office-only options, and even customize seat map colors to align with your branding or highlight specific sections. This feature streamlines the customer experience, enabling patrons to quickly select the right ticket and view its corresponding price. Additionally, you can update Price Groups at any time, giving you the flexibility to adjust pricing as needed for promotions or demand changes. By providing versatile pricing options and real-time updates, Price Groups help you maximize revenue while offering a seamless ticketing experience.
Holds
Use Holds to reserve tickets for customers to purchase later, providing flexibility and improving the buying experience. You can control when holds expire, send customizable email reminders, and even add more items to an existing hold, reducing cancellation rates and optimizing conversions. This feature is perfect for any organization looking to offer a smoother ticketing process and build stronger customer relationships by giving patrons the time they need to finalize their purchase decisions.
Auto Scheduling
Use Holds to reserve tickets for customers to purchase later, providing flexibility and improving the buying experience. You can control when holds expire, send customizable email reminders, and even add more items to an existing hold, reducing cancellation rates and optimizing conversions. This feature is perfect for any organization looking to offer a smoother ticketing process and build stronger customer relationships by giving patrons the time they need to finalize their purchase decisions.
Visual Calendar
VBO Visual Calendar provides patrons a monthly visual snapshot of events, eliminating the need for scrolling through a long list. It delivers quicker and easier access with images to ticket purchases without compromising on the number of events displayed while increasing the opportunity to cross-promote.
White Label Ticketing Embedment
White label ticketing under your brand and control. Patrons stay on your page through the entire buying process with our seamless technology. Every transaction takes place through a fully brandable and seamlessly embedded plugin on your website.
SeatSocket Real Time Seat Selection
Our exclusive technology shows live, real time seat selection activity on an event seat map, as seats move from available to unavailable, or become available again. Never oversell or duplicate a seat sale again with our real-time seat mapping software. SeatSocket not only improves the ticket-buying experience but also reduces cart abandonment and increases customer satisfaction. With real-time updates and reliable seat selection, you can ensure a smoother, more efficient process, leading to higher sales and a better overall event experience for your attendees.
VBO PowerQueue
Exclusive VBO Tickets PowerQueue technology for ticket queuing is ready at any time for thousands of buyers purchasing high demand tickets and merchandise all at once. With our hyper-efficient automated traffic management software our ticket queue is ready at any time of day or night to manage peak demands without missing a sale.
Abandoned Cart Recovery
Exclusive VBO Tickets PowerQueue technology for ticket queuing is ready at any time for thousands of buyers purchasing high demand tickets and merchandise all at once. With our hyper-efficient automated traffic management software our ticket queue is ready at any time of day or night to manage peak demands without missing a sale.
Dynamic Waitlist
Dynamic Waitlist powers effortless capture of potential sales and prioritizing audience engagement with precision. By inviting potential attendees to join a ticket waitlist for sold-out events, you not only capture their information but also open the door to a range of possibilities, from offering them tickets if they become available to seamlessly incorporating them into targeted marketing campaigns.
Seatmap Builder
Seatmap Builder helps you effortlessly create, customize, and manage detailed maps for any event. With our intuitive drag-and-drop tool, you have full control over seating arrangements, ensuring a smooth and tailored ticketing experience for your audience. Whether you're managing large performing arts venues, museum exhibitions, campus events, or sporting events in stadiums and auditoriums, our tool adapts to your needs—guaranteeing precision and simplicity in every setup.
Virtual Events and Video Streaming
Effortlessly create, customize, and manage detailed seatmaps for any event. With our intuitive drag-and-drop Seatmap Builder, you have full control over seating arrangements, ensuring a smooth and tailored ticketing experience for your audience. Whether you're managing large performing arts venues, museum exhibitions, campus events, or sporting events in stadiums and auditoriums, our tool adapts to your needs—guaranteeing precision and simplicity in every setup.
Assigned Seating
Our advanced assigned seating/reserved seating solution for events of all sizes. Attendees can choose their preferred seat location, ensuring a seamless and personalized event experience. With real-time seat maps, secure ticket purchasing, and customizable seating options, our system is perfect for concerts, theater performances, sports, festivals, or more. Whether you’re managing a small venue or a large stadium, streamline your event with our user-friendly ticketing tool.
Conditional Tickets
Create ticketing experiences that automatically adjust based on the rules and conditions you define. Control ticket availability, pricing, and access based on criteria such as time, attendee type, or purchase history. Automate offers like early bird discounts, VIP access, or loyalty rewards with ease, creating a more personalized and engaging event experience. Take your ticketing to the next level by building dynamic event pages that adapt to your specific needs, enhancing customer satisfaction and boosting sales.
Pricing Templates
Pricing templates allow event promoters to quickly apply preset ticket prices across multiple events, saving time and effort by eliminating repetitive setups. Even if ticket prices vary by event, these templates can be easily customized for specific seat sections, general seating, or assigned seating options. This feature is ideal for organizations that host frequent or recurring events, providing flexibility and control over pricing while streamlining the ticketing process to make event management easier.
Timed Ticketing
Timed ticketing provides event promoters with the flexibility to manage entry times for patrons, offering two distinct options to fit different needs: - Advanced Timed Tickets: Allow for customizable entry times on tickets with additional conditional settings, giving you full control over time slots and capacity management. - Simple Timed Tickets: Offer a minimal interface with a straightforward, three-step process for setting up entry times, making it quick and easy for both organizers and attendees. Timed ticketing allows you to maximize event capacity, prevent overcrowding, and offer a smooth experience for your patrons. Whether you're running a museum, festival, or any timed event, timed ticketing helps ensure better crowd management, smoother operations, and happier attendees.
Subscriptions
Standard Subscription
A season subscription with the ability for customers to pick their own seats. Add additional events without interruption.
Theatre Subscription
In-house managed subscription package where seat assignments are managed by box office staff. Complete control over VIP seating.
Patron Subscription
A pre-built season package that combines selected events at the same or multiple venues for seat selection by the patron.
Flex Pass
Sell a block of tickets at a discounted price. Flex Passes are highly configurable by date, price, or event.
Pick A Show
Offer discounts for selling multiple shows in one transaction.
Memberships
Sell renewable memberships with ongoing benefits.
Recurring Memberships And Pledges
Sell renewable memberships with ongoing benefits.
Renewal Emails And Letters
Generate electronic and paper renewal emails or letters for your customers.
Ticketless Membership Access
Provide members with a digital or physical card for easy entry on return visits to your venue.
Reports
Zapier Integrations
Send transactional data to other apps automatically using Zapier and VBO Tickets.
QuickBooks Online Integration
Connect to your Quickbooks Online account for fast and easy syncing of GL numbers and sales data.
Quickbooks Desktop Integration
Connect and sync entries from VBO Tickets into your desktop based Quickbooks software.
Event Summary Report
Breaks down ticket sales by sales channel and ticket types. Includes donations, merchandise, discounts, and anything related to an event.
Custom Sales Report
Dive further into your events by building a report based on your search criteria.
Will Call Report
Provides a real-time guest list or will-call list for your event. Includes e-tickets, merchandise, and reservation data.
Subscriber Report
List subscribers breakdown by date range.
Custom Patron Report
Allows you to view your patrons, subscribers, and donors report with various filter options to give you a customer profile.
Cashier Reports
List transactions by cashier user and date range.
Reconciliation Reports
A report designed to help reconciling with your online payment gateway.
Transaction Report
Transaction details report lists all transactions by date range. View can be by order or by individual items.
Donation Report
Compares various donation campaigns on a month to month basis.
Point of Sale
POS Point-of-Sale
Sell any ticket type, plus merchandise, food and beverage, subscriptions, memberships, and donations in one seamless POS system that includes your box office
Apple Pay and Google Pay Support
Provide your customers with the convenience of Apple Pay and Google Pay for fast, secure transactions. These digital wallets offer a modern, efficient, and secure payment option, enhancing the overall customer experience.
Single Click
Enables staff to process patrons quickly- select tickets, or merchandise, subscriptions, and more with just one click, enhancing their convenience and boosting your sales by simplifying the purchasing process.
User Customization
Favorites Dashboard: Easily access your most frequently used items with a customizable dashboard, streamlining your operations. Customized Print Options: Tailor print options by user and hardware station for a personalized and professional experience.
Clover Compatible
Fully integrated with Clover hardware, VBO POS combines the best in ticketing software with top-notch hardware to maximize your sales potential. This powerful pairing ensures smooth, reliable, and efficient transactions.
Hardware Independent
VBO POS runs on any mobile device or computer with a compatible printer and chip and pin reader. Save money and reduce waste by reusing your existing equipment, making our system both cost-effective and environmentally friendly.
Member Benefits
Membership benefits are automatically applied to purchases, eliminating the need for manual intervention. This automation leads to a better experience for your members and reduces the workload for your staff, ensuring smooth and efficient operations.
High Speed
Our POS system is optimized for fast transactions, enabling you to serve patrons quickly and efficiently. This results in increased basket sizes and higher sales volumes, as customers enjoy a seamless and rapid purchasing experience.
Mobile
Mobile Apps
Download the Mobile Event Manager app to your Apple or Android device to scan tickets at the door, look up patrons to check in or out, sell tickets on the spot, view event stats, and more.
CRM Access
Access CRM information with the Mobile Event Manager app to view patron details.
Scan Tickets
Supports real-time QR code scanning for access control during event attendence.
Sell Tickets
Process transactions on the go with your connected chip & pin device, or take cash and print receipts with a connected mobile printer.
Lookup Patron Info
Lookup orders and customers for manual check in.
Mobile Ticket Scanner
Speed up your venue entry scanning and provide excellent low light capabilities via a built-in laser. View our supported ticket scanners for details and pricing.
Mobile Printers
Bluetooth supported receipt or ticket printers work with the mobile app for convenient printing.
Statistics
Real-time event summary data including sales and live-scan reporting.
Donations
Donor Dashboard
View your donors at a glance with this comprehensive dashboard, and drill down into details like gift activity, and top donors.
Accept Donation
Display a request for donation during the checkout process, either in the checkout page or as a popup before checkout. Alternatively, embed a donation plugin or widget on your website as a stand alone way to promote your donation campaigns and raise funds.
Donations With Ticket Checkout
Offer the ability to add a donation for each event ticket sale. Donor Perks, Pledges and Seasons.
Automatic Thank You Letter
Pre-configure thank you letters to each campaign specifically with placeholders to be sent automatically after donations.
Event Specific Campaigns
Distinguish between global and event specific campaigns and offer pre-configured donation amounts. Manage and deploy multiple campaigns simultaneously.
CRM
Complete Profiles
A complete overview of your customers with contact info, photo, order history, VIP rating, email history, and more.
Account Notes
Add notes about your customers directly on their profile in the CRM.
Renew Subscriptions / Memberships
Manually renew your customer subscriptions and memberships at the click of a button, or send out bulk emails with renewal details.
Secure Customer Data Management
Manage credit and profiles with a tokenized secure connection to your payment gateway for recurring payments.
Manage Account Credits
Manage and use customer credit in the CRM and box office.
Merge Accounts
Merge account profiles into one to reduce duplicate data.
Duplication Management
Designed to limit duplication and allow easy editing, merging and linking of accounts.
Constituent Links
Link constituent profiles with others to manage integral relationships.
Box Office
VBO Pay
Process credit cards on-site with chip & pin devices.
Consignments
Take inventory offline to set aside for other sales channels or promoters.
Pricing Override
Control the service fees and pricing, or pass on fees. And apply discount codes at the box office instantly with an instant discount calculator.
Exchanges & Refunds
Box office exchanges and online ticket exchange.
Account Lookup
Easily lookup account holder details and auto fill billing fields.
Auto Load Subscribers
Automatically apply subscriber benefits to existing cart for faster checkout.
Member Code Scanner
Validate members and memberships.
Split Payments
Split payments allow patrons to use multiple payment methods like cash, credit card, check, gift card, or account credit for a single transaction. Ideal for group purchases or flexible payment options, this feature enhances customer convenience and ensures smoother transactions.
